{"id":3111,"date":"2022-10-03T15:19:21","date_gmt":"2022-10-03T13:19:21","guid":{"rendered":"https:\/\/acidfactory-design.com\/?post_type=avada_faq&#038;p=3111"},"modified":"2022-10-03T15:27:03","modified_gmt":"2022-10-03T13:27:03","slug":"foire-aux-questions","status":"publish","type":"avada_faq","link":"http:\/\/acidfactory-design.com\/en\/blog\/faq-items\/foire-aux-questions\/","title":{"rendered":"Foire aux questions"},"content":{"rendered":"<style>#sp-ea-3115 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-3115.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-3115.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-3115.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #e3d2ba; color: #444;}#sp-ea-3115.sp-easy-accordion>.sp-ea-single {background: #e3d2ba;}#sp-ea-3115.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1687114154\"><div id=\"sp-ea-3115\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-31150\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse31150\" aria-controls=\"collapse31150\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What are the payments method\u00a0?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse31150\" data-parent=\"#sp-ea-3115\" role=\"region\" aria-labelledby=\"ea-header-31150\"> <div class=\"ea-body\"><ul><li>Credit card<\/li><li>Paypal<\/li><li>Apple pay<\/li><li>Google pay<\/li><\/ul><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-31151\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse31151\" aria-controls=\"collapse31151\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> When will I be charge\u00a0?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse31151\" data-parent=\"#sp-ea-3115\" role=\"region\" aria-labelledby=\"ea-header-31151\"> <div class=\"ea-body\"><p>You will be debited ance you have validated your order.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-31152\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse31152\" aria-controls=\"collapse31152\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How can I be sure my order is confirmed\u00a0?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse31152\" data-parent=\"#sp-ea-3115\" role=\"region\" aria-labelledby=\"ea-header-31152\"> <div class=\"ea-body\"><p>You will received a confirmation email, check your spam if you can't find it. If not, contact us by email.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-31153\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse31153\" aria-controls=\"collapse31153\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How to apply a promo code\u00a0?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse31153\" data-parent=\"#sp-ea-3115\" role=\"region\" aria-labelledby=\"ea-header-31153\"> <div class=\"ea-body\"><p>Add the products to your basket, follow the instructions to place the order. On the last page there will be a box to enter your promo code. The total price<br \/>will update automatically.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-31154\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse31154\" aria-controls=\"collapse31154\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What does preorder mean\u00a0?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse31154\" data-parent=\"#sp-ea-3115\" role=\"region\" aria-labelledby=\"ea-header-31154\"> <div class=\"ea-body\"><p>Some products may be out of stock or available soon. You can pre-order them and they will be delivered to you as soon as they are available.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-31155\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse31155\" aria-controls=\"collapse31155\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do I get an invoice\u00a0?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse31155\" data-parent=\"#sp-ea-3115\" role=\"region\" aria-labelledby=\"ea-header-31155\"> <div class=\"ea-body\"><p>You will receive it with ther order confirmation email. Otherwise you can find it in your customer account.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-31156\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse31156\" aria-controls=\"collapse31156\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What delivery method is used\u00a0?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse31156\" data-parent=\"#sp-ea-3115\" role=\"region\" aria-labelledby=\"ea-header-31156\"> <div class=\"ea-body\"><p>For decorative items and lamps, we use the \"Colissimo 48h\" service provided by the postal service.<br \/>For furniture and rugs we use a carrier which will specified to you when ordering.<br \/>If you live in the Alpes- Maritimes, you can pick your order from our stock in Mouans-sartoux (06370) by appointment.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-31157\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse31157\" aria-controls=\"collapse31157\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> When will my order be delivered\u00a0?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse31157\" data-parent=\"#sp-ea-3115\" role=\"region\" aria-labelledby=\"ea-header-31157\"> <div class=\"ea-body\"><p><strong>Objects and lamps\u00a0:<\/strong><br \/>After confirmation of payment, we send orders within 1 to 2 working days, you will receive an email with the parcel tracking number.<br \/>For France deliveries take 2 to 4 days to arrive<br \/>For Europe it takes 4 to 6 days to arrive.<br \/>For International and Dom-TOM , you will be informed at the time of the order, but it is generally 10 to 15 days.<\/p><p><strong>Furniture and carpets\u00a0:<\/strong><br \/>For each products you are told if is in stock or if it is made to order. The delivery time after manufacture is genarally two weeks for France.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-31158\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse31158\" aria-controls=\"collapse31158\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What are the shipping fees\u00a0?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse31158\" data-parent=\"#sp-ea-3115\" role=\"region\" aria-labelledby=\"ea-header-31158\"> <div class=\"ea-body\"><p>The delivery costs wil be communicated at the time of order confirmation. They depend on the product and the destination.Customs charges will not be included in the price of the shipment for coountries outside europe.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-31159\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse31159\" aria-controls=\"collapse31159\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> My order still hasn't arrived what should I do\u00a0?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse31159\" data-parent=\"#sp-ea-3115\" role=\"region\" aria-labelledby=\"ea-header-31159\"> <div class=\"ea-body\"><p>When your order is dispatched, you will receive by e-mail a tracking number by the Colissimo service of the Post Office.<br \/>If you wish to have more details about the shipment, you can contact us via the \u00ab\u00a0 Contact\u00a0\u00bb section by leaving us your customer and order number. Our team will be happy to contact you by e-mail or phone as soon as possible.<br \/>Orders are delivered within 2 to 4 working days in metropolitan France, excluding possible shipping problems related to the post office.<\/p><p><strong>Returns and exchange<\/strong><br \/>We accept returns ans exchanges, if a product is damaged or does not correspond to your order. Contact us via the contact form, we will give you the return instructions.<\/p><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"faq_category":[],"class_list":["post-3111","avada_faq","type-avada_faq","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Foire aux questions - Acid Factory<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/acidfactory-design.com\/en\/blog\/faq-items\/foire-aux-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Foire aux questions - 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